fumio (文を) Privacy Policy

Last updated: 24/08/2026

This Privacy Policy explains how fumio (文を) ("fumio", "we", "us" or "our"), collects, uses, stores and protects personal information when you use the fumio website and services.

We respect your privacy and aim to handle your personal information responsibly and transparently.

1. Who we are

fumio is an online Japanese-language learning service.

The entity responsible for your personal information is:

Samurai Software Development and Coaching

Trading as: fumio (文を)

ABN: 17 401 419 361

Email: info@fumio.au

2. What personal information we collect

The information we collect depends on how you use fumio.

Account information

When you create an account, we may collect information such as:

• your name or display name;
• email address;
• authentication information;
• account identifiers; and
• other information you choose to provide.

Learning information

Because fumio is a Japanese-learning service, we may collect information about your use of the Service, such as:

• lessons you have completed;
• vocabulary or grammar you have studied;
• answers to exercises;
• learning progress;
• scores and statistics;
• saved words, sentences or other learning material;
• preferences and settings; and
• other information you choose to store in your account.

This information is used primarily to provide and personalise the fumio learning experience.

Payment information

If you purchase a paid fumio product, payment information may be processed by our payment provider.

Depending on the payment method and provider, we may receive information such as:

• the fact that a payment was made;
• the amount paid;
• the date of payment;
• the product purchased;
• transaction identifiers; and
• limited billing information.

We generally do not receive or store complete credit card numbers when payments are processed by a third-party payment provider.

Our current payment provider is Stripe.

You should also review that provider's privacy policy.

Technical information

When you use fumio, we may automatically collect technical information such as:

• IP address;
• browser type;
• operating system;
• device type;
• approximate location derived from IP address;
• pages or features accessed;
• dates and times of access;
• referring websites; and
• information about errors or technical problems.

We use this information to operate, secure and improve fumio.

Communications

If you contact us, we may keep records of your communications with us, including support requests, feedback and correspondence.

3. How we collect personal information

We generally collect personal information:

• directly from you when you create an account;
• when you use fumio;
• when you purchase a product or service;
• when you contact us;
• when you voluntarily provide feedback or other information; and
• automatically through technologies such as server logs, cookies and similar technologies.

4. Cookies and similar technologies

fumio may use cookies and similar technologies to:

• keep you signed in;
• maintain security;
• remember preferences;
• understand how the Service is used;
• diagnose technical problems; and
• improve the Service.

We may use both session cookies, which expire when your session ends, and persistent cookies, which remain for a longer period.

Some third-party services used by fumio may also set cookies or use similar technologies.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of fumio.

5. How we use personal information

We may collect, hold, use and disclose personal information for purposes including:

• providing and operating fumio;
• creating and managing accounts;
• providing learning functionality;
• saving learning progress;
• processing payments;
• providing customer support;
• communicating with you about your account or purchases;
• maintaining and improving the Service;
• diagnosing and fixing technical problems;
• protecting the security and integrity of fumio;
• detecting and preventing fraud, abuse and unauthorised access;
• complying with legal obligations;
• responding to lawful requests from government authorities; and
• other purposes reasonably necessary to operate our business.

Where we use learning or usage information to improve fumio, we may analyse aggregated or de-identified information where reasonably practicable.

6. Direct marketing

We may occasionally send you information about fumio, including announcements, new features, offers or other information that may be relevant to you.

Where required by law, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the relevant communication or by contacting us.

Transactional and service-related communications, such as account notices, security notifications and information about purchases, are not necessarily marketing communications and may continue after you unsubscribe from marketing.

7. When we disclose personal information

We may disclose personal information to third parties where reasonably necessary to operate fumio or for the purposes described in this Privacy Policy.

These third parties may include:

• hosting and cloud infrastructure providers;
• authentication providers;
• payment processors;
• email and communications providers;
• analytics providers;
• customer support providers;
• security and fraud-prevention providers;
• artificial intelligence or machine-learning service providers;
• professional advisers such as accountants, lawyers and insurers; and
• government agencies or law enforcement where required or authorised by law.

We do not sell your personal information to third parties.

We do not disclose personal information to third parties for their own direct marketing purposes unless we are permitted or required to do so by law and, where required, you have consented.

8. Third-party service providers

fumio relies on various third-party technology providers to operate the Service.

These providers may process personal information on our behalf.

Our current providers include:

This list may change as fumio develops.

Where reasonably practicable, we will update this Privacy Policy when our material privacy practices change.

9. Artificial intelligence

Some fumio features may use artificial intelligence or machine-learning services.

If an AI feature processes information you provide, we will take reasonable steps to ensure that the information is handled consistently with this Privacy Policy.

Where an AI provider is used to process information on our behalf, that provider may receive information necessary to provide the relevant functionality.

10. Overseas disclosure

Some of the third-party providers we use may be located outside Australia or may store or process information outside Australia.

As a result, personal information may be disclosed to or accessed from countries outside Australia.

We will take reasonable steps to manage overseas disclosures in accordance with applicable privacy laws.

We will update this section if the countries in which relevant recipients are located materially change.

11. How we hold and protect personal information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Depending on the nature of the information, security measures may include:

• encrypted connections;
• access controls;
• authentication mechanisms;
• secure hosting infrastructure;
• backups;
• logging and monitoring;
• software updates; and
• limiting access to personal information to people and services that reasonably need it.

No internet-based service can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials and notifying us if you believe your account has been compromised.

12. How long we retain personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide fumio, maintain appropriate business and financial records, resolve disputes, enforce agreements and comply with legal obligations.

When personal information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, subject to any legal or legitimate business requirements to retain it.

Some information may remain in backups for a limited period after deletion.

13. Deletion of your account

You may request deletion of your fumio account by contacting us at: info@fumio.au

Where appropriate, we will delete or de-identify personal information associated with your account.

However, we may retain certain information where required or permitted by law, or where reasonably necessary for purposes such as fraud prevention, dispute resolution, accounting or enforcing our legal rights.

Deleting your account may permanently delete your learning history, saved content and other account information.

14. Access to your personal information

You may request access to personal information we hold about you.

To make a request, contact: info@fumio.au

We will process your request in accordance with applicable privacy laws.

We may need to verify your identity before providing access to personal information.

In some circumstances, we may be unable to provide access to particular information where an applicable legal exception applies.

15. Correcting your personal information

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

You can contact us at: info@fumio.au

We will take reasonable steps to correct personal information where appropriate.

16. Privacy complaints

If you believe that we have mishandled your personal information or breached an applicable privacy obligation, you may make a complaint by contacting: info@fumio.au

Please provide enough information for us to understand your concern and, where possible, identify the relevant account or circumstances.

We will investigate and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, or if we do not respond within a reasonable period, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a complaint to the OAIC is available at: info@fumio.au

17. Children

fumio is not specifically directed at children under the age of 18.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us.

Where appropriate, we will take reasonable steps to delete the information.

18. De-identified and aggregated information

We may create aggregated or de-identified information from information collected through fumio.

For example, we may analyse general statistics about:

• which lessons are commonly completed;
• which exercises are difficult;
• how frequently features are used; or
• general learning patterns.

Where information has been properly de-identified, we may use it for purposes including research, analytics, product development and improving fumio.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business
• the fumio Service
• the information we collect
• third-party service providers
• applicable privacy laws; or
• our privacy practices.

When we make material changes, we will take reasonable steps to notify affected users where appropriate.

The latest version will always be published on the fumio website.

The "Last updated" date at the top of this Privacy Policy indicates when it was most recently updated.

20. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Samurai Software Development and Coaching

Trading as: fumio (文を)

ABN: 17 401 419 361

Email: info@fumio.au